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TCS bags 15-year digital transformation deal for Irish pension program

TCS bags 15-year digital transformation deal for Irish pension program
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India's largest IT services firm Tata Consultancy Services (TCS) has signed a 15-year deal with Ireland’s Department of Social Protection (DSP) to manage the country's new Auto Enrolment Retirement Savings Scheme, titled “My Future Fund.” This program aims to digitally streamline retirement savings for around 800,000 workers in Ireland, offering seamless enrolment, efficient record management, and timely benefit disbursements.

Under the agreement, TCS will utilise its TCS BaNCS platform, deploying its Global Delivery Centre in Letterkenny, Co. Donegal, to support the project’s end-to-end administration. The scheme, initiated following Ireland’s passing of the Automatic Enrolment Retirement Savings System Bill, went through an extensive DSP tender process before TCS was awarded the contract.

TCS has a background in administering such schemes, including managing the UK’s National Employment Savings Trust (NEST) since 2011, which serves over 13 million workers. TCS developed a digital-first, self-service model for NEST, creating a framework that is both user-friendly and efficient for employees and employers alike.

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Vivekanand Ramgopal, President of BFSI Products & Platforms at TCS, said, “Drawing on our expertise from the UK and Ireland, we aim to make Ireland’s pension system more accessible, transparent, and efficient.”

The “My Future Fund” initiative will support Irish workers in saving for retirement, benefiting employers, pensioners, and administrative staff by enhancing record-keeping, ensuring timely payments, and improving digital access to pension data.

The Global Delivery Centre in Letterkenny employs approximately 1,200 associates and is a key employer in Northwest Ireland. TCS, with nearly 50 years in the UK and Irish markets, serves major clients such as British Airways, Aviva, Sainsbury’s, and Boots. Its expertise in the region has solidified its leadership in IT services, with over 23,000 employees across the UK and Ireland.

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In recent years, TCS has undertaken substantial investments in Europe, establishing new facilities in Portugal, Sweden, France and Poland. This recent expansion is in accordance with the digital objectives set by European governments for 2030, which aim to improve digital skills, infrastructure, and innovation to sustain the region's competitive advantage.


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