Capgemini acquires WNS to add AI-powered capabilities

After months of speculation, global technology firm Capgemini announced on Monday that it will be acquiring business outsourcing services firm WNS. This deal, which is valued at $3.3 billion (excluding WNS' net financial debt), will help add generative and Agentic AI capabilities to Capgemini’s portfolio of services. 

“Capgemini’s acquisition of WNS will provide the Group with the scale and vertical sector expertise to capture that rapidly emerging strategic opportunity created by the paradigm shift from traditional BPS to Agentic AI-powered Intelligent Operations,” comments Aiman Ezzat, Chief Executive Officer of Capgemini.

“Together we will create a leader in Intelligent Operations, uniquely positioned to support organisations in their AI-powered business process transformation, blending the critical capabilities needed from consulting, technology, and platforms to deep process and industry expertise.”

WNS is expected to further increase Capgemini’s exposure to the US market. Immediate cross-selling opportunities will be unlocked through the integration of the consulting firm’s complementary offerings and clients, the company spokesperson said. 

"With combined revenues of €1.9 billion in 2024 in Digital BPS, this will strengthen Capgemini’s ability to accompany clients on their business and technology transformation journeys," the company added.

New York-headquartered WNS operates in eight industries, offering automated platforms to deliver business process management, technology, analytics, and AI expertise. WNS serves a large portfolio of blue-chip clients, such as United Airlines, Aviva, M&T Bank, Centrica and McCain Foods. Notably, in March, WNS announced the acquisition of kipi.ai to expand on its advanced analytics and data science capabilities. The Texas-headquartered kipi.ai specialises in data modernisation and democratisation services focused on the Snowflake platform.

Capgemini, over the past few years, has made significant investments in Artificial Intelligence (AI) through training and strategic partnerships with companies such as Microsoft, Google, AWS, Mistral AI, and NVIDIA. In 2024, the company had over €900 million of Gen AI bookings. 

Capgemini hopes to position itself as a ‘business and transformation partner to those enterprises who want to become AI-powered businesses’ with the WNS acquisition. Based on published data for calendar year 2024, the combined entities would have generated €23.3 billion in revenue with an operating margin of 13.6%.