TCS rolls out AI Compass across BaNCS to boost banking decisions and risk mgmt

Indian IT services provider, Tata Consultancy Services (TCS), on Friday, unveiled an AI upgrade to its flagship TCS BaNCS platform with the launch of TCS BaNCS AI Compass, an advanced AI core designed to accelerate innovation for banks and securities services firms.
The upgrade brings together machine learning, deep learning and generative AI, along with a suite of pre-built intelligent agents, enabling financial institutions to optimise existing capabilities and generate actionable insights to improve operational efficiency and strengthen risk management.

Designed for technology and business decision-makers, TCS BaNCS AI Compass aims to drive the adoption of responsible and explainable AI, streamline workflows and unlock new growth opportunities. That said, it can help CIO/CTOs and other CXOs apply AI in practical ways, improving efficiency while managing risk more effectively.

In banking, the platform’s pre-built agents support use cases such as customer onboarding, credit underwriting and personalised query resolution across multiple channels. For securities services firms, the AI engine can augment human decision-making by predicting the tax treatment of payouts, classifying dividends and interest, identifying missing data, and simplifying the ingestion and interpretation of complex documents. The solution also provides contextual assistance, automates responses and enhances service delivery across digital platforms.

Venkateshwaran Srinivasan, Global Head – Financial Solutions at TCS, said the launch marks an important milestone for the company. “By embedding AI deeply into TCS BaNCS, we aim to enhance operational efficiency, strengthen risk management and ensure robust governance, transparency and responsible AI practices,” he said.

Built on strong compliance and governance frameworks, TCS BaNCS AI Compass includes built-in guardrails, audit logging and explainability features to ensure AI outputs meet enterprise standards. Systematic bias testing, traceable workflows, strict data lineage controls and privacy-by-design principles are embedded across the platform to promote trust, accountability and transparency.

The integration of AI Compass into the broader TCS BaNCS suite underscores TCS’ push towards human-centric AI, combining algorithmic intelligence with human insight. By embedding AI across its products and solutions, TCS aims to help global financial institutions make smarter decisions, improve customer-centricity and drive sustainable growth in an increasingly digital financial services landscape.