TCS and ServiceNow partner to boost large-scale AI adoption for enterprises

Tata Consultancy Services (TCS) has signed a multi-year partnership with ServiceNow to accelerate enterprise adoption of artificial intelligence across key business functions, the IT services major said in an exchange filing on Monday.

The collaboration will focus on driving AI-led work transformation in back-office operations, including human resources, finance, supply chain, procurement and employee services. TCS will develop and deploy solutions on the ServiceNow platform under a unified governance model aimed at making enterprise workflows more proactive and insight-driven. These offerings will form part of TCS’ global business solutions portfolio.

The partnership is designed to help enterprises move beyond AI pilots to large-scale implementation. TCS will integrate its five-stage AI Autonomy Framework with ServiceNow’s workflow and agentic AI capabilities to embed intelligence across IT, business operations and customer-facing functions.

Aarthi Subramanian, Executive Director - President and Chief Operating Officer, TCS, said that the collaboration will "help clients embed intelligence across their IT, business operations, and customer functions, driving speed, efficiency, and sustained competitive advantage".

That said, the initiative seeks to break down operational silos by using AI agents to streamline end-to-end processes. For instance, human resources operations can be unified under a single hire-to-retire lifecycle, while customer order management systems can be modernised to improve revenue velocity, cash flow and predictability.

ServiceNow said the alliance will help enterprises modernise legacy environments and incorporate AI directly into workflows with stronger governance and measurable business outcomes.

TCS currently uses ServiceNow’s IT Asset Management platform across thousands of devices within its own workforce, a deployment completed over a three-month period. The companies said this internal adoption demonstrates an operational foundation for the expanded partnership.

As part of the agreement, TCS and ServiceNow will also invest in co-innovation labs, solution showcases and integrated go-to-market programmes to support joint clients globally.