TCS, Zscaler launch AI-driven workspace platform for enterprises

Tata Consultancy Services (TCS) has expanded its partnership with Zscaler with the launch of a new enterprise workspace platform that integrates security, observability, and AI-based analytics.

The companies introduced the TCS Workspace Experience Studio, engineered with Zscaler Digital Experience (ZDX). The platform combines Zero Trust security architecture with digital experience monitoring and AI-powered analytics. It is designed to give IT teams real-time visibility into application performance, network health, and user experience across distributed work environments.

The offering uses Zscaler’s OneAPI framework to integrate and automate security and monitoring services. It adds digital experience monitoring and workplace observability features that allow enterprises to track system performance and detect issues before they disrupt operations. The platform also includes automated remediation tools that identify and resolve performance or connectivity problems across applications and infrastructure without manual intervention.

TCS said the platform has been deployed at a Scottish multinational engineering company. The deployment is expected to increase user productivity by 25 to 30 percent, based on internal projections. The system’s user persona capability analyzes ZDX data to provide insights tailored to different employee roles, helping IT teams address recurring friction points.

Anthony Torsiello, SVP, Global Partner Ecosystems, Zscaler, said, “Together, we are empowering organizations to achieve tangible business results by delivering smarter, more resilient digital environments that enhance productivity, improve user experiences, and drive operational success.”

Murali Menon, Global Head - ITIS Offerings & Engineering - Cloud Unit, TCS, said, “CIOs are prioritising the AI infusion to transform workspace experiences, fostering greater collaboration and accelerating innovation. Our strategic partnership with Zscaler is indicative of the ongoing customer shift from traditional Service Level Agreements (SLAs) to Experience Level Agreements (XLAs).”