Hero FinCorp cuts two-wheeler loan processing time by 72% using Salesforce AI platform

Indian non-banking financial companies (NBFC) Hero FinCorp said that it has achieved a 72% reduction in turnaround time for two-wheeler loan processing after deploying Salesforce's Agentforce platform to automate key stages of its lending operations, highlighting how NBFCs are increasingly leveraging artificial intelligence to streamline customer onboarding and credit delivery.

The diversified NBFC said 92% of its two-wheeler loan applications are now processed through Agentforce-enabled workflows, while the company has reduced Not In Good Order (NIGO) cases by 77% at the sales stage, helping minimise rework and improve customer and dealer experience.

The implementation spans Agentforce, Data 360, MuleSoft, Agentforce Sales and Agentforce Service, creating an integrated digital lending platform that automates multiple pre- and post-sanctioning processes. These include document extraction, application validation, PAN and Aadhaar verification, credit bureau and banking checks, e-signature initiation, document processing and loan disbursal.

According to the company, the system currently supports 6,461 dealers across India and is helping it manage growing loan volumes while improving operational efficiency.

"At Hero FinCorp, we are leveraging AI, data and digital innovation to transform the way customers access credit," said Abhimanyu Munjal, Managing Director and Chief Executive Officer, Hero FinCorp. "Enhancing speed, efficiency and customer experience through technology remains a strategic priority. Our collaboration with Salesforce supports this vision by helping streamline key stages of the lending lifecycle and significantly reducing turnaround times."

The deployment uses Salesforce Data 360 to unify internal and external data sources, while MuleSoft connects government verification systems, financial institutions and document repositories through API-led integrations. The company said the connected architecture provides a foundation for intelligent automation across the lending lifecycle.

Mankiran Chowhan, Managing Director, Salesforce India, said AI is emerging as a strategic enabler for financial institutions seeking to improve customer experience and operational scalability.

"Hero FinCorp is at the forefront of this transformation, leveraging Agentforce, data and automation to reimagine loan processing and unlock new levels of efficiency, scalability and customer service," Chowhan said.

The project builds on Hero FinCorp's existing Salesforce environment and was supported by Salesforce Professional Services and Signature Success teams. The lender said it launched its first AI agent within three weeks and is now exploring additional use cases across business loans, loan-against-property and car loans. It is also evaluating a sales assistant agent to automate repetitive tasks for field sales teams.

The move comes as financial services firms accelerate investments in AI-led automation to improve underwriting speed, reduce operational costs and expand financial inclusion. For Hero FinCorp, which serves more than 13 million customers and has a presence across over 18,600 PIN codes, the technology deployment is expected to strengthen its ability to scale lending operations while maintaining service quality.

The company operates through more than 4,200 touchpoints and provides retail, MSME and corporate lending products across over 2,000 cities, towns and villages in India.