Why enterprises are adopting cloud-based contact centres to up their digital game

Vignesh Ananthraj

In the early years of the new millennium, companies began to realise the value of contact centres for the purpose of better understanding ....

11 April, 2019

Knowlarity founder departs, Yatish Mehrotra takes charge as new CEO

Binu Paul

Gurugram-based Knowlarity Communications Pvt. Ltd has signed on former Tata Teleservices executive Yatish Mehrotra as the company’s ....

3 December, 2018
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Exotel’s beta interface predicts call drops, high traffic in telecom networks

Anand J

Cloud-based telephony services firm Exotel Techcom Pvt. Ltd has rolled out machine learning-based Heartbeat API (application programming ....

17 October, 2018

Cloud telephony firm Knowlarity hires former OYO Rooms exec as CTO

Disha Sharma

Cloud telephony firm Knowlarity has appointed former OYO Rooms executive Ajay Shrivastava as its chief technology officer, a ....

6 March, 2017

Cloud telephony firm Knowlarity raises under $20 mn

Priya Prasad

Cloud telephony firm Knowlarity Communications Pvt. Ltd has raised Rs 133 crore ($19.5 million) in a Series C funding round from ....

23 November, 2016

Cloud telephony startup Exotel strengthens top deck

Vijayakumar Pitchiah

Bangalore-based cloud telephony firm Exotel Techcom Pvt. Ltd has appointed Ananda Kumar as chief finance and strategy officer ....

25 May, 2016
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Customer engagement platform Smartwards acquired by cloud telephony firm Knowlarity

Vijayakumar Pitchiah

Customer engagement startup Smartwards Services Pvt. Ltd has been acquired by cloud telephony company Knowlarity Communications ....

9 May, 2016

Cloud telephony market tough in India; many players will shut shop or merge: Knowlarity CEO Ambarish Gupta

Rashi Varshney

Cloud telephony, where a firm's office communication equipment and the need to hire someone to keep the on-premises phone systems ....

2 July, 2013

Morpheus, Seeders-backed Plivo gets funding from Y Combinator

Anand Rai

Plivo, an India and US-based technology startup that offers Application Programme Interface (APIs) that make it easier for businesses ....

10 July, 2012