64% Indians say AI will bring new jobs, more interesting work: Salesforce survey

64% Indians say AI will bring new jobs, more interesting work: Salesforce survey
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12 Sep, 2018

A Salesforce study highlighted that 64% of Indians surveyed are confident that new jobs will emerge from AI, giving them the opportunity to do better and more interesting work. The research by the customer-relations software firm said 56% of Indians surveyed are ready to upskill themselves for the jobs of the future.

"AI will redefine the skills needed for new jobs, forcing businesses and individuals to re-evaluate what skills are needed to be successful," said Sunil Jose, senior area vice-president and country leader, Salesforce India.

The country has the second most positive outlook on AI among seven Asian markets including Singapore, India, Hong Kong, Malaysia and Indonesia, added the study. The research also said that 59% of Indians surveyed are open to AI managing and optimising their finances.

A little more than three-fourths of Indian consumers surveyed are aware of artificial intelligence, said the study. Many see AI as a way to make society smarter (60%) and life more convenient (58%).

“AI is coming of age. As businesses continue to find new ways to innovate with AI technologies, awareness and education on its benefits for consumers will become increasingly important. By leveraging AI across businesses, we have the opportunity to amplify our human intelligence, connect to our consumers and impact societies like never before,” said Jose.

The study revealed 86% of Indians surveyed would opt for AI over humans to recommend them content.

Additionally, the study found that there is a general openness towards interacting with chatbots (63%) and awareness of voice assistants is the highest among all AI applications (83%).