Salesforce to help Mahindra digitise customer experience

Supriya Roy

Automotive major Mahindra & Mahindra (M&M) will work with global customer relationship management firm Salesforce to digitise ....

12 September, 2019

Accenture implements integrated digital platform for Radisson

Team TC

Dublin-based professional services company Accenture has created an integrated digital platform for Radisson Hotel Group.  Accenture ....

13 August, 2019

Learn how Salesforce is leveraging emerging technologies to influence the future of customer experience

Team Brand Solutions

Salesforce is a cloud-based customer relationship management (CRM) platform for supercharging every part of a company that ....

22 July, 2019

Social, mobile, connected cloud solutions in focus for BFSI push: Salesforce’s Deepak Pargaonkar

Vignesh Ananthraj

Deepak Pargaonkar, vice president of solutions engineering at Inc, leads the San Francisco based CRM giant’s ....

11 July, 2019

Persistent to buy another Salesforce partner Youperience for up to $7.7 mn

Anirban Ghoshal

Information technology (IT) firm Persistent Systems has said that it will acquire Germany-based Youperience GmbH for up to 6.8 ....

26 June, 2019

Salesforce bulks up CRM with customer data platform

Vignesh Ananthraj

Global customer relationship management (CRM) heavyweight Salesforce has unveiled a new customer data platform (CDP) along with ....

19 June, 2019

Over 95% of India consumers expect firms to deploy new tech: Salesforce study

Anand J

More than 95% of Indian customers expect companies to use new technologies to create better experiences, said a study by customer ....

13 June, 2019

Adobe India head quits; Salesforce to buy data visualisation company

Vignesh Ananthraj

Adobe India and South Asia managing director Kulmeet Bawa has resigned to explore opportunities outside the graphic-software giant, ....

11 June, 2019

Salesforce rolls out low-code blockchain platform for customer relationship management

Tanmay Tiwary

Cloud-based customer relationship management (CRM) software provider Salesforce on Thursday said that it is rolling out a new ....

30 May, 2019

Salesforce deploys its Einstein Analytics product in financial services

Anand J

Cloud-based customer relationship management software firm Salesforce has made its artificial intelligence-powered Einstein Analytics ....

8 May, 2019

Salesforce rolls out marketing automation tools to segment audiences

Anirban Ghoshal

US sales and marketing software company Salesforce on Tuesday said that it is adding new features to its marketing automation ....

7 May, 2019

Salesforce launches gamified training platform MyTrailhead

Vignesh Ananthraj

US sales and marketing software company Salesforce has announced the general availability of MyTrailhead, an online gamified platform ....

8 March, 2019

Why software firm Atlassian wants to strengthen its India business

Anand J

Enterprise software firm Atlassian is looking to triple its headcount in India within the next six months, its global chief technology ....

30 January, 2019

Zendesk’s Adrian McDermott on building CRM tools for next-gen companies

Anand J

US-headquartered Zendesk is one of the largest companies in the customer experience space globally. Listed on the New York Stock ....

21 December, 2018

This homegrown CRM company is tapping AI, ML to automate sales processes

Anirban Ghoshal

Denave India Pvt. Ltd, a Noida-headquartered sales enablement company, is using intelligent programmes to automate and reduce ....

26 October, 2018

IBM, SAP lead cloud-based enterprise AI platform market: GlobalData

Anirban Ghoshal

Tech giant IBM Corp and business-software maker SAP AG lead the cloud-based enterprise artificial intelligence (AI) platforms ....

18 October, 2018

Salesforce’s new product aims to compile fuller profiles of businesses’ customers

Anirban Ghoshal

US business software company Inc. has launched Customer 360 to connect and integrate marketing data as well as ....

26 September, 2018

64% Indians say AI will bring new jobs, more interesting work: Salesforce survey

Shweta Sharma

A Salesforce study highlighted that 64% of Indians surveyed are confident that new jobs will emerge from AI, giving them the opportunity ....

12 September, 2018

Salesforce turns to SMEs in smaller cities to boost growth in India

Anand J

Smaller cities and small & medium enterprises (SMEs) are likely to drive Salesforce’s next phase of growth in India, ....

11 September, 2018

Cognizant to acquire digital transformation consultant SaaSfocus

Anand J

Infotech major Cognizant on Thursday said it will acquire SaaSfocus, a consulting firm specialising in digital transformation, ....

23 August, 2018

Salesforce adds AI to its next-gen CRM service cloud Einstein

Anirban Ghoshal

Customer relationship management software provider Salesforce on Thursday said it is releasing a new generation of its service ....

12 July, 2018