TeamViewer ties up with Sophos’ mobile platform for remote troubleshooting

Online collaboration tools provider TeamViewer is teaming up with Sophos to offer IT administrators a solution for initiating remote troubleshooting sessions from within the endpoint management firm’s mobile platform.

The integration can be set up directly in the Sophos console, according to a statement. Anyone using UK-based Sophos’ mobile platform, either virtually in the cloud or on-premise, can initiate remote support sessions to resolve end-user issues faster with this integration, the statement added.

"Sophos administrators can now provide one-click remote support sessions, hiding the complexity from the user while enabling real-time problem resolution to anyone at any time," said Alfredo Patron, senior vice president of business development at TeamViewer.

The new solution reduces the time taken for resolution apart from improving efficiency, Germany-headquartered TeamViewer said.

“Unified endpoint management (UEM) platforms like Sophos Mobile give organisations one dashboard to manage all the endpoints,” said Petter Nordwall, director of product management at Sophos.

According to the statement, the new UEM solution supports management of both iOS and Android mobile devices.

Sophos senior security expert John Shier told TechCircle recently that India was still plagued by older generations of cybersecurity threats and was potentially a top target for ransomware as well.

In an interaction with TechCircle a few months ago, TeamViewer CEO Oliver Steil said that setting up a local office in India was part of the company's new strategy under his leadership and it will focus on more use-cases in IoT and augmented reality (AR) to expand its footprint in the subcontinent.