Information technology firm Infosys has signed up Finnish postal service Posti for the digital transformation of the latter's business, the Indian company said in a statement.
The partnership will see the modernisation of Posti’s IT applications and infrastructure while also strengthening its ability to respond to changes in customer needs, Infosys said. The deal will also facilitate a seamless customer experience through a dedicated command centre, it added.
Bengaluru-based Infosys said it will optimise Posti’s IT estate, which entails rationalising its applications and hosting the workloads on the public cloud. This will help Posti reduce costs, enhance efficiencies and lay the foundation for a larger technology-led business transformation along with an end-to-end security operations network, the statement said.
“With our diversified experience in the postal and logistics industry, we will help Posti in digital transformation. Our capabilities and solutions in the digital domain will help Posti strengthen its competitive differentiation,” said Karmesh Vaswani, executive vice president and global head of retail, consumer packaged goods and logistics at Infosys.
According to Infosys, the technology-led initiatives that are going to be deployed at Posti includes data utilisation, artificial intelligence (AI) and robotics.
“In a changing business landscape, our partnership with Infosys will help us adapt with agility. The collaboration will enable us focus more on our core operations and, as customer needs become more and more digital, on improving our services,” said Petteri Naulapää, senior vice president for information and communications technology and digitisation at Posti.