Indian IT services provider, Tata Consultancy Services (TCS) said in a regulatory filing that it is expanding its partnership with Nordic postal and logistics group Posten Norge to improve customer experience.
Posten Norge, which has had a partnership with TCS since 2013, said TCS will build a digital stack that will help Posten Norge with product innovation.
TCS has helped Oslo, Norway-headquartered Posten Norge deploy a round-the-clock lT platform and has implemented other digital business solutions.
The partnership expansion now will focus on developing modern, intelligent and automated solutions in the areas of mail, communications and logistics.
"The postal industry is undergoing fundamental changes and postal organisations have harnessed digital technology to convert challenges into opportunities. Posten is at the forefront of this transformation to be a customer centric organisation," said Arun Pradeep, head of travel, transportation and hospitality industry unit at TCS' Europe division.
TCS will also help Posten Norge adopt modern, agile working methods and drive automation.
"Through our renewed and expanded partnership with TCS, Posten will be able to adopt new modern technologies and working methods and ultimately provide first-class service to all of our customers," Arne Erik Berntzen, chief information officer at Posten Norge, said.
Mumbai-based TCS has been expanding its presence in Europe. In June, the company announced it will be rolling out a pan-Europe talent programme to help graduate trainees accelerate their careers.
Called Grow@TCS, the programme, first started in Germany in 2017 and then rolled out in the Netherlands and Hungary in 2018. The programme consists of an onboarding period in the respective home countries with workshops on soft skills and working across different cultures.
As part of the programme, participants then travel to India, where they undergo account and industry-specific training and gain experience at TCS’ offshore delivery centres at locations such as Bengaluru, Chennai, Delhi, and Thiruvananthapuram.