Communications solutions firm Avaya helps 2 mn people work from home

Communications solutions firm Avaya helps 2 mn people work from home
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13 Apr, 2020

Santa Clara, California based technology firm Avaya said it has enabled two million employees to work from home for more than 11,000 companies amid the Covid-19 pandemic.

Its 90-day complimentary access licenses have helped companies to pivot their office-based contact centre agents and others to work remotely, the communications solutions provider said in a statement.

The firm has so far helped over 11,000 organisations in just a few weeks, including Humana, IBM, Boston Scientific, the FDIC, General Atomics, Hainan Airlines, Carlson Wagonlit, Gateway Health, Deutsche Telekom, Texas Children’s Hospital, Westcon, Teleperformance, and government agencies.

Avaya, which provides communications software, services, and devices, claims to have about over one lakh customers across the world. Companies mainly use Avaya’s solutions to manage calls and improve customer services. 

Read: Apple, Google partner for Covid-19 contact tracing technology

“Our immediate priority is to make a positive impact in any way we can to help our customers with business continuity, transition their workers to a work from anywhere environment and help ease the extreme emotional and mental stress this crisis is causing for their workers and their customers,” Jim Chirico, president and CEO of Avaya said in a statement.

Organisations across the world have deployed solutions to help businesses adopt work from home model. 

Massachusetts headquartered software company Pegasystems, for example, recently launched services to help companies with quick digital transformation. The company has also launched an app to help its clients track the spread of Covid-19 among their employees. 

Earlier this month, technology giant Hewlett Packard Enterprise (HPE) had launched a new virtual desktop infrastructure (VDI), flexible financing terms for products and new pre-configured solutions to help companies deal with the Covid-19 crisis. 

The VDI solutions, along with advisory services and financing, will help companies set up their home VDI faster and keep the networks secure. Its financial and asset lifecycle options include short-term rentals and 90-day payment deferrals for its VDI solutions.