London headquartered National Grid, one of the largest gas and electricity utility companies in the world, has signed on Wipro-owned information technology (IT) consulting firm Appirio to avail business transformation services.
Appirio will build an omnichannel experience for National Grid by unifying its engagement channels through a global hybrid integration platform, a statement said on Monday. National Grid has over 68 million customers, of which eight million are across three US states.
The IT company, the statement said, will connect National Grid’s multiple marketing channels, eliminate legacy system data silos, and extend its reach to customers and call centres with Runtime fabric for MuleSoft and reusable application programming interfaces (APIs).
According to the statement, this is one of the first implementations of Runtime fabric for MuleSoft in the US.
“More companies are recognising the power of connected experiences. MuleSoft provides the scale and flexibility they would need to connect disparate systems,” Hari Raja, vice president for iDEAS - apps and data at Wipro, said.
“Our industry accelerators, delivery models, and MuleSoft expertise are helping enterprises achieve faster time to market and reduced operational costs. National Grid's phenomenal growth has coincided with one of the fastest-growing practices in the MuleSoft Partner Network,” he added.
The Bengaluru headquartered IT services giant acquired US firm Appirio back in 2016 for $500 million. About three years later, it divested two of its cloud-based businesses -- Workday and Cornerstone OnDemand -- to US-based Alight Solutions for up to $110 million.