Infosys on Thursday said it has partnered with artificial intelligence (AI) enabled conversational commerce software developer LivePerson to provide digitally enabled engagement capabilities to clients.
The AI powered engagement modules involve anything from SMSes, websites, apps to any other messaging channels that brands use.
Infosys will use its cloud-based enterprise transformation suite of services Cobalt with LivePerson’s capabilities to help enterprises capture the full sales impact and cost savings from conversational experiences, as per a statement.
NASDAQ-listed LivePerson’s Conversational Cloud comprises a complete set of applications and APIs for creating and managing conversational experiences, the statement added.
Infosys added that it is investing in and scaling a service practice to take to market and support LivePerson’s Conversational Cloud, as well as assisting LivePerson in the transformation of its technology infrastructure on the public cloud.
Key areas that the new partnership will focus on include direct-to-consumer conversations on consumers’ preferred messaging channels such as Apple Business Chat, Google's Business Messages, Facebook Messenger, WhatsApp, and brand websites and apps for marketing, sales and fulfillment, and customer service.
It also includes messaging experiences for employees to support business continuity, human resources, finance, and technology-related queries, and other digital consultations.
Brands already using LivePerson’s Conversational Cloud have seen results including up to 20% increases in average order value and customer satisfaction scores, up to 10x online sales conversions versus traditional web sites, and 50% lower labor costs and agent attrition, the statement claimed.
“Our Conversational Cloud includes a full set of APIs and integration points that Infosys can help architect and weave throughout a large enterprise’s systems and processes to generate the maximum sales impact and cost savings from conversational experiences,” Rob LoCascio, founder and CEO of LivePerson said.
LivePerson’s set of 18,000 clients include HSBC, Orange, GM Financial, and The Home Depot.