Lenovo has launched a new shared support centre in Bengaluru. The facility will deliver remote infrastructure-managed (RIM) services to Lenovo’s customers globally and will create 1,000 technical jobs in the next few years.
The centre will serve both small and medium businesses with limited information technology support, and large enterprises with heterogeneous IT environments, in industries like retail, manufacturing, and telecom. It also includes a network operating centre (NOC) and security operating centre (SOC).
"Our new Shared Support Centre reflects Lenovo’s commitment to collaboration, harnessing India's exceptional tech talent to support and serve global markets. This strategic infrastructure investment is poised to drive exponential growth, offering cutting-edge solutions and services while solidifying Lenovo position in India as a prominent global tech hub. We take pride in contributing to the nation's progress and job creation, while also empowering businesses worldwide with advanced services and support capabilities." said Shailendra Katyal, managing director, Lenovo India.
The Bengaluru facility will deliver a broad suite of RIM on servers, operating systems, virtualisation, storage, network, data protection, database, middleware, security operations, public cloud operations, and vendor management. Along side, the centre will house a digital workplace solutions team to help Lenovo’s customer to optimise productivity and enhance security in the digital workplace.
In June, Lenovo announced that it would be investing $1 billion in the next three years toward artificial intelligence solutions and innovations. This investment includes the $100 million commitment for expanding the Lenovo AI Innovators program. The program has delivered over 150 AI-ready solutions created with 45 leading independent software vendor (ISV) partners.