Zscaler debuts experience monitoring with AI-driven copilot

Zscaler debuts experience monitoring with AI-driven copilot

Zscaler, a leading provider of cloud security solutions, has introduced a groundbreaking addition to its Zscaler Digital Experience service called ZDX Copilot. This AI assistant leverages vast amounts of data to provide instant insights into digital experience and performance for IT operations, service desk, and security teams. Users can interact with Copilot conversationally, asking questions to uncover trends and actionable insights. The benefits of ZDX Copilot include efficient ticket triaging for service desk teams, deep analysis capabilities for networking teams, swift issue resolution for security teams, and performance trend identification for IT leaders. Additionally, ZDX Copilot automates routine tasks, ensuring data privacy and security for each customer.

Zscaler has also introduced Zscaler Hosted Monitoring, allowing IT operations teams to monitor application and service performance continuously. This service ensures optimal performance for external websites, monitors SLA compliance, and facilitates the rollout of new applications or expansions into new regions.

According to Dhawal Sharma, Senior Vice President and General Manager at Zscaler, these advancements are crucial as organizations adopt Zero Trust architectures, providing end-to-end visibility across devices, networks, and applications. ZDX Copilot enables IT teams to achieve operational excellence by quickly accessing insights drawn from vast performance metrics, enhancing collaboration and efficiency.

Furthermore, Zscaler Digital Experience introduces Data Explorer, enabling IT teams and leaders to create and share customized reports that visually represent data from various sources, tailored to their specific business needs.