AI is becoming invaluable to the payments industry

Venkat Sriramagiri

Innovation in AI (artificial intelligence) technologies has simplified the use of ML (machine learning). It is becoming a valuable ....

4 December, 2019

Watch: Personalisation is the last frontier for consumer internet companies: Sanjay Mohan, MakeMyTrip

Shweta Sharma

From building a chatbot that understands Hinglish to using artificial intelligence solutions that predict consumer behaviour, ....

21 November, 2019
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Watch: Harnath Babu on ushering in digital transformation at KPMG India

Prajeet Nair

As CIO of KPMG India, Harnath Babu’s job is to harness cutting edge technologies and usher in digital transformation ....

14 November, 2019

Column: Where do we draw the line for automation in CX?

Rahul Joshi

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the consumer ....

7 November, 2019

Customers prefer interacting with chatbots, voicebots: Capgemini

Vignesh Ananthraj

Most consumers now prefer interacting with chatbots and voicebots compared to real human interactions, according to a new Capgemini ....

6 September, 2019

How IBM is developing more personalised chatbots to meet customer needs

Shweta Sharma

Researchers at IBM India are using artificial intelligence (AI) to make chatbots more emphatic and personalised in order to cater ....

17 April, 2019
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Using AI, RPA to ease customer pain points: Future Generali Life Insurance's Byju Joseph

Shweta Sharma

In June last year, Future Generali India Life Insurance Company became the country’s first private insurer to enable customers ....

22 March, 2019

Suffused in AI, Tata Capital is banking on a voice bot to sanction loans

Vignesh Ananthraj

Abonty Banerjee juggles two important roles at Tata Capital Ltd, the financial services arm of the diversified Tata group: The ....

8 March, 2019

How souped-up AI chatbots will take over our financial sector

Vignesh Ananthraj

Enterprise chatbots, which made a humble start a few years ago by addressing queries, have quickly metamorphosized into systems ....

31 January, 2019

More than a third of firms globally have deployed some form of AI: Gartner

Vignesh Ananthraj

The number of organisations embedding artificial intelligence (AI) in their processes has grown 270% since 2015 and has tripled ....

21 January, 2019
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Digital initiatives are decongesting the branches: Bajaj Allianz Life's Kayzad Hiramanek

Anand J

Bajaj Allianz Life Insurance Company has been on a digital drive since Tarun Chugh joined the company as its chief executive in ....

11 January, 2019

IBM India's Raghavan on why the true potential of chatbots remains untapped

Anand J

Conversational artificial intelligence (AI) is under-appreciated, considering that chatbots can be deployed for purposes other ....

2 January, 2019

How Indian banks are using emerging tech to do more than just acquire customers

Shweta Sharma

In a bid to reduce costs, create product and service differentiation, and in turn, gain more market share in a crowded segment, ....

23 November, 2018

Emerging tech has cut manpower costs by half: Lakshmi Vilas Bank’s Manikandan

Shweta Sharma

Chennai-based mid-sized private sector lender Lakshmi Vilas Bank is in the midst of introducing a new digital banking platform ....

8 October, 2018

Using chatbots, big data to add and engage customers: AU Small Finance Bank’s Sridhar

Shweta Sharma

Jaipur-based AU Small Finance Bank was born in April last year when it transitioned from a non-banking finance company, AU Financiers, ....

5 October, 2018

Most policies being issued via automated channels: ICICI Lombard’s Girish Nayak

Shweta Sharma

ICICI Lombard General Insurance Co, the country’s largest non-life insurer in the private sector, has been embedding newer ....

17 September, 2018

New tech has helped scale up processes, contain headcount: RBL Bank's Shrinath Bolloju

Shweta Sharma

Mumbai-based RBL Bank is one of the early adopters of emerging technologies among lenders in India, having already baked in a ....

10 September, 2018

Kotak Mahindra's Deepak Sharma on how virtual assistants are changing banking

Anirban Ghoshal

Kotak Mahindra Bank was among the first Indian lenders to let customers manage bank accounts via social networking sites such ....

22 June, 2018

AI-powered IBM Debater argues with human over subsidies for space exploration

Shweta Sharma

Artificial intelligence took a big leap in becoming man’s greatest opponent as technology giant International Business Machines ....

19 June, 2018

Enterprises can now build their own chat apps via Google’s DialogFlow

Anirban Ghoshal

Global technology giant Google has released an enterprise chat builder app called DialogFlow on its cloud platform, the company ....

18 April, 2018

A crowdfunding platform is using AI to change how it raises money

Anirban Ghoshal

A crowdfunding platform has turned to artificial intelligence (AI) to change how it raises money for various causes. Milaap, ....

19 March, 2018