Accenture implements integrated digital platform for Radisson

Team TC

Dublin-based professional services company Accenture has created an integrated digital platform for Radisson Hotel Group.  Accenture ....

13 August, 2019

Robotic process automation is growing fastest in global enterprise software market: Gartner

Tanmay Tiwary

Robotic process automation (RPA) grew 63.1% year-on-year in 2018 to $846 million, making it the fastest-growing segment in the ....

25 June, 2019
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Reliance Group-backed Square Yards rolls out AI platform for real-estate sales and marketing

Om Athavale

Real-estate brokerage portal Square Yards, backed by Anil Ambani-led Reliance Group, on Wednesday said it has launched an artificial ....

19 June, 2019

Salesforce bulks up CRM with customer data platform

Vignesh Ananthraj

Global customer relationship management (CRM) heavyweight Salesforce has unveiled a new customer data platform (CDP) along with ....

19 June, 2019

Public cloud services revenue in India to grow 24% in 2019: Gartner

Tanmay Tiwary

Public cloud services revenue in India is projected to total $2.4 billion in 2019, an increase of 24.3% from 2018, according to ....

18 June, 2019

Worldwide CRM market grew 15.6% in 2018: Gartner

Tanmay Tiwary

Worldwide spending on customer relationship management (CRM) software grew 15.6% year-on-year to $48.2 billion in 2018, according ....

17 June, 2019
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TeamViewer bakes online meeting into Zoho

Tanmay Tiwary

German business software maker TeamViewer has said that it has integrated its meeting tools with Zoho Corp.’s customer relationship ....

14 June, 2019

Over 95% of India consumers expect firms to deploy new tech: Salesforce study

Anand J

More than 95% of Indian customers expect companies to use new technologies to create better experiences, said a study by customer ....

13 June, 2019

Salesforce rolls out low-code blockchain platform for customer relationship management

Tanmay Tiwary

Cloud-based customer relationship management (CRM) software provider Salesforce on Thursday said that it is rolling out a new ....

30 May, 2019

Oracle's NetSuite cloud division unveils initiative to boost partner ecosystem

Anand J

Cloud firm Oracle’s NetSuite division will increase its investment in its partner ecosystem to maximise customer success, ....

3 April, 2019
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TCS expands digital-transformation partnership with Dutch insurer Vivat

Anand J

Software services firm Tata Consultancy Services said it has expanded its digital-transformation partnership with Dutch insurer ....

2 April, 2019

Zendesk’s Adrian McDermott on building CRM tools for next-gen companies

Anand J

US-headquartered Zendesk is one of the largest companies in the customer experience space globally. Listed on the New York Stock ....

21 December, 2018

This homegrown CRM company is tapping AI, ML to automate sales processes

Anirban Ghoshal

Denave India Pvt. Ltd, a Noida-headquartered sales enablement company, is using intelligent programmes to automate and reduce ....

26 October, 2018

Salesforce turns to SMEs in smaller cities to boost growth in India

Anand J

Smaller cities and small & medium enterprises (SMEs) are likely to drive Salesforce’s next phase of growth in India, ....

11 September, 2018

Cognizant to acquire digital transformation consultant SaaSfocus

Anand J

Infotech major Cognizant on Thursday said it will acquire SaaSfocus, a consulting firm specialising in digital transformation, ....

23 August, 2018

Arvato CRM Solutions acquires tech startup Ramyam

Disha Sharma

Arvato CRM Solutions, a global customer relationship management company and subsidiary of German conglomerate Bertelsmann, has ....

11 January, 2017

Exclusive: SaaS startup Weballigator raises angel funding

Vijayakumar Pitchiah

Bangalore-based Blueleaf Software Technologies Pvt. Ltd, which operates a cloud based SaaS platform called Weballigator for providing ....

5 May, 2016

SaaS-based CRM solutions firm Capillary to expand to China

Sainul K

Bangalore-based Capillary Technologies Pvt Ltd, a cloud SaaS-based CRM solutions provider, is looking to tap the huge market opportunity ....

14 February, 2014

CRM solutions firm Capillary raises funding from American Express Ventures

Sainul K

Bangalore-based Capillary Technologies Pvt Ltd, a cloud SaaS-based CRM solutions provider, has raised an undisclosed amount ....

12 February, 2014

Delhi-based CRM startup ClinchPad aims to simplify tracking & managing of sales leads for small teams

Peer

Software developer Cheenu Madan created a task management solution for Indian architects but never marketed it, because he realised ....

11 February, 2014

Birlasoft acquires US-based CRM solutions provider EnablePath

Bhawna Gupta

Birlasoft, a part of the multi-billion dollar CK Birla Group, has acquired US-based EnablePath, a CRM solutions provider (and ....

13 January, 2014