customer engagement

Companies stepping up investments in CX technology: Gartner survey

Tanmay Tiwary

Three-quarters of organisations globally increased their investments in customer experience (CX) technology last year, according ....

14 June, 2019

Verint Systems' Anil Chawla on how speech analytics is bettering customer experience

Payal Ganguly

After making significant inroads into India’s business process outsourcing (BPO), telecom and banking sectors, Nasdaq-listed ....

24 April, 2019

Lithium CEO Pete Hess on helping brands keep user data safe and why it doesn't build bots

Anand J

Last month, San Francisco-based analytics firm Lithium Technologies opened its new office in Bengaluru. The company, named as ....

12 October, 2018

Mobile app analytics startup CleverTap names Almitra Karnik as marketing head

Disha Sharma

Mobile app analytics and user engagement platform CleverTap, run by Mumbai-based WizRocket Inc, has appointed Almitra Karnik ....

14 February, 2017