TechThisWeek: Ecommerce festival sales; Tencent and Udaan; Zomato, Quikr

Shweta Sharma & Payal Ganguly & Vignesh Ananthraj

The Big Billion Day and Great Indian Festival seem to be ringing all the right notes for ecommerce giants Flipkart and Amazon ....

5 October, 2019

Enterprise customers growing on the back of omnichannel strategy: KT Prasad, Zendesk

Payal Ganguly

Customer support platform Zendesk launched two new products today as part of its push into conversational business and community ....

3 October, 2019

Zendesk deploys customer service platform on WhatsApp

Team TC

California-headquartered customer service software company Zendesk has deployed business application programming interface (API) ....

8 August, 2019

Zendesk’s Adrian McDermott on building CRM tools for next-gen companies

Anand J

US-headquartered Zendesk is one of the largest companies in the customer experience space globally. Listed on the New York Stock ....

21 December, 2018

Freshdesk raises $55 mn from Sequoia, Accel Partners

Disha Sharma

Freshdesk Inc., which provides cloud-based customer engagement software, has raised $55 million (Rs 366 crore) in its Series F ....

1 November, 2016

Freshdesk's global competitor Zendesk files for IPO to raise up to $150M on NYSE

Sainul K

California-headquartered Zendesk Inc, a provider of SaaS-based customer support platform to enterprises, has filed for an initial ....

11 April, 2014

SaaS-based Start-up Freshdesk Refreshes Its Customer Support Platform

Team TC

Accel Partners-backed SaaS-based start-up Freshdesk Inc has launched what it calls 'version 2.0' of its helpdesk platform to make customer ....

24 February, 2012