personalisation

Opinion

The build vs buy crossroads of AI for CX

Siddarth Shah

1 Dec, 2025

Technology

HDFC ERGO expands partnership with Duck Creek for insurtech solutions

Shraddha Goled

27 Jun, 2024

CXO Focus

AI helped improve customer conversion by 50%: Meesho CTO

Shraddha Goled

25 Jul, 2023

CXO Focus

Algonomy signs multi-year deal with US retailer Loop Neighborhood

Payal Ganguly

17 Mar, 2021

Technology

Indians expect digital acceleration, transparency from companies: Salesforce

Vignesh Anantharaj

28 Oct, 2020

Technology

Only 10% of Indian organisations deliver fully-functioning customer experience: NTT CX report

Vignesh Anantharaj

3 Mar, 2020

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Technology

Watch: Personalisation is the last frontier for consumer internet companies: Sanjay Mohan, MakeMyTrip

Shweta Sharma

21 Nov, 2019

Technology

AI, blockchain, analytics helping businesses adopt personalisation: TCS survey

Anand J

29 Mar, 2019