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Voice AI can streamline conversations for businesses and users alike

Voice AI can streamline conversations for businesses and users alike
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Have you ever wondered what it would be like if we could have a conversation with a machine that was capable of understanding us? Of course, in today’s tech-driven world, we’re surrounded by conversational AI interfaces, from our phones to our home appliances. However, given the complexity of human speech, your everyday conversational AI is built on ML (machine learning) which is too rudimentary to keep up with an actual conversation. It does a good job when it comes to setting alarms, making calls, and offering scripted robotic responses, but that’s as far as it goes. 

Now, what about a system that’s capable of interacting and having conversations with us at a human level? And what if it could listen and hold a sensible conversation? Enter, Voice AI. This next-generation AI technology is ushering in a new era of conversational AI. With its power to learn on the go, this cutting-edge technology has the potential to change the world as we know it! 

What is Voice AI?

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Voice AI is conversational AI that is powered by NLP (Natural Language Processing) and relies on comprehending and interpreting human language to offer relevant conversations. Also, the algorithm used in Voice AI is continually learning and improving itself to generate the best logical response. In simple terms, you can talk to it the way you do with another person. Not only will it understand, but it can do far more than operating your AC or phone. For instance, it can be implemented in customer care to offer human-like customer support. 

To make something revolutionary, what all it consists of makes a very huge impact.  

Speech Recognition is one of the components that make Voice AI Tech a mind-changing technology.  The system uses ASR to convert human speech into computer language. This is accomplished via a recognition algorithm that scans the words and their phonics. Background noise is going to be a fairly common occurrence if your Voice AI solution is deployed for customer support. People call customer support from anywhere.

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Sound Filter makes it possible for you to receive a call from someone in traffic, at a party, and so on. However, Voice AI can filter through the noise to record the message. Hence, it can respond to queries accurately and at high speed.

AI has a neural network much like us human beings. It breaks the information down into smaller portions to find the best way to match the customer’s queries with a suitable outcome. Thanks to Natural Language Processing, Voice AI can analyze a customer query to gain context. After analyzing the customer’s query, Voice AI can list conclusions in audio form. 

Benefits of Voice AI 

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There are numerous benefits to implementing Voice AI into your business. Customer support goes beyond answering FAQs. It involves responding to calls, sending out information, gathering feedback, and resolving issues. Voice AI can help by automating these monotonous tasks and freeing up the team to focus on more important tasks.

One way to ensure customer satisfaction is through personalization. Voice AI can go through a customer’s history and offer them tailor-made responses with the help of personalized interactions. Also, Voice AI can accommodate multiple languages. This opens up your business to communicating and interacting with customers regardless of their native language. Thus, it enables organizations to create a seamless communication channel between their clients and themselves. Additionally, without a language barrier, an organization stands a higher chance of increasing its customer base across various demographics.

In the end, nobody likes to fill in lengthy forms. Wouldn’t it be easier to allow customers the option to fill out details verbally? Voice AI can help. It can gather the necessary information without leaving out anything.

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All in all, Voice AI has brought the future of conversational AI to now. We are only just beginning to tap into its true potential. With a system that is capable of communication, the use cases are only limited by the imagination. There’s no doubt that this technology is going to benefit every organization that implements it. Moreover, as more people discover the ease and efficiency that comes with Voice AI, they are going to expect nothing less from the organizations that they interact with!

Sanjeev Menon

Sanjeev Menon


Sanjeev Menon is the Co-founder and Head of Product at E42


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