customer relationship management

Accenture implements integrated digital platform for Radisson

Team TC

Dublin-based professional services company Accenture has created an integrated digital platform for Radisson Hotel Group.  Accenture ....

13 August, 2019

Zendesk deploys customer service platform on WhatsApp

Team TC

California-headquartered customer service software company Zendesk has deployed business application programming interface (API) ....

8 August, 2019

Salesforce bulks up CRM with customer data platform

Vignesh Ananthraj

Global customer relationship management (CRM) heavyweight Salesforce has unveiled a new customer data platform (CDP) along with ....

19 June, 2019

Over 95% of India consumers expect firms to deploy new tech: Salesforce study

Anand J

More than 95% of Indian customers expect companies to use new technologies to create better experiences, said a study by customer ....

13 June, 2019

Salesforce deploys its Einstein Analytics product in financial services

Anand J

Cloud-based customer relationship management software firm Salesforce has made its artificial intelligence-powered Einstein Analytics ....

8 May, 2019

This homegrown CRM company is tapping AI, ML to automate sales processes

Anirban Ghoshal

Denave India Pvt. Ltd, a Noida-headquartered sales enablement company, is using intelligent programmes to automate and reduce ....

26 October, 2018

Salesforce turns to SMEs in smaller cities to boost growth in India

Anand J

Smaller cities and small & medium enterprises (SMEs) are likely to drive Salesforce’s next phase of growth in India, ....

11 September, 2018

AI-powered sales startup 19th Mile bags angel funds from HNIs

Anand J

Artificial intelligence-based sales acceleration software platform 19th Mile has raised $180,000 (Rs 1.2 crore) in angel investment ....

12 July, 2018