customer relationship management

Salesforce Ventures launches $50 mn fund for next generation tech companies

Shashank Didmishe

Salesforce Ventures, the global corporate investment arm of customer relationship management services provider Salesforce, has ....

13 November, 2019

Accenture implements integrated digital platform for Radisson

Team TC

Dublin-based professional services company Accenture has created an integrated digital platform for Radisson Hotel Group.  Accenture ....

13 August, 2019

Zendesk deploys customer service platform on WhatsApp

Team TC

California-headquartered customer service software company Zendesk has deployed business application programming interface (API) ....

8 August, 2019

Salesforce bulks up CRM with customer data platform

Vignesh Ananthraj

Global customer relationship management (CRM) heavyweight Salesforce has unveiled a new customer data platform (CDP) along with ....

19 June, 2019

Over 95% of India consumers expect firms to deploy new tech: Salesforce study

Anand J

More than 95% of Indian customers expect companies to use new technologies to create better experiences, said a study by customer ....

13 June, 2019

Salesforce deploys its Einstein Analytics product in financial services

Anand J

Cloud-based customer relationship management software firm Salesforce has made its artificial intelligence-powered Einstein Analytics ....

8 May, 2019

This homegrown CRM company is tapping AI, ML to automate sales processes

Anirban Ghoshal

Denave India Pvt. Ltd, a Noida-headquartered sales enablement company, is using intelligent programmes to automate and reduce ....

26 October, 2018

Salesforce turns to SMEs in smaller cities to boost growth in India

Anand J

Smaller cities and small & medium enterprises (SMEs) are likely to drive Salesforce’s next phase of growth in India, ....

11 September, 2018

AI-powered sales startup 19th Mile bags angel funds from HNIs

Anand J

Artificial intelligence-based sales acceleration software platform 19th Mile has raised $180,000 (Rs 1.2 crore) in angel investment ....

12 July, 2018